privacy policy

throughout this policy, "repaera", "we", "us", and "our" refer to repaera as a brand operated by PT GLOBAL TEKNIKA SUKSES. our Services are offered from indonesia, with remote operations and third-party infrastructure used in multiple regions.

this policy applies to website visitors, buyers, customers of Support Plans, customers of Enterprise Offerings, users of Experimental or Beta Offerings, customers of Indonesia-Only Local Services, and people who contact us through our support or communication channels.

in addition to software products, Support Plans, Enterprise Offerings, and Experimental or Beta Offerings, repaera may also operate Indonesia-Only Local Services limited to the indonesian market. these Indonesia-Only Local Services are offered separately from our software products and may involve additional collection of contact details, addresses, scheduling details, recipient information, pickup or dropoff notes, and order coordination records needed to perform the requested service. operational booking, cancellation, and rescheduling rules for these services are described in our cancellation policy.

coordination for Indonesia-Only Local Services may happen through chat platforms including WhatsApp Business and Telegram. for eligible local-service orders, payment may also be accepted in cash or through repaera's xendit account using qris, bank virtual account transfer, or convenience store payment channels such as alfamart and alfamidi.

depending on how you use our Services, we may collect:

• contact details such as your name, email address, company name, and country

• transaction data such as order ids, invoices, payment status, and refund history

• records relating to Support Plans and Enterprise Offerings such as tickets, emails, attachments, meeting notes, project requirements, service configuration, usage records, logs, and security events

• records relating to Experimental or Beta Offerings such as account data, configuration data, usage records, feedback, logs, and security events

• Indonesia-Only Local Service records such as chat messages, delivery notes, recipient details, address information, and payment confirmation details

• website and device data such as browser type, approximate location, referral pages, analytics data, and cookie-related signals

• anti-abuse and verification data used to prevent fraud, spam, account misuse, or automated attacks

• to operate the website and authenticate users

• to process orders, payments, invoices, and refund requests

• to provide Support Plans, Enterprise Offerings, and Experimental or Beta Offerings

• to coordinate Indonesia-Only Local Services where requested

• to secure our systems, investigate abuse, and enforce our terms

• to maintain service quality, diagnose failures, and improve reliability

• to send operational notices, account notices, legal notices, and service-related communication

we share information only when reasonably necessary to operate our business, fulfill customer orders, communicate with customers, secure our systems, or comply with legal obligations. this can include infrastructure providers, payment processors, analytics providers, error monitoring providers, anti-bot services, and communication platforms. we do not sell personal information in the ordinary ad-broker sense.

because we use infrastructure in us, nl, sg, and id, and because several vendors may transfer or access data globally under their own policies, your information may be stored, processed, or accessed outside indonesia. depending on the service used, this can include us, the eea, sg, and other countries where our vendors or their subprocessors operate.

where a provider offers regional deployment controls, we try to keep services in the regions we select for operations. where a provider uses global infrastructure or does not offer fixed residency, we rely on the provider's contractual safeguards, privacy commitments, and security controls to support lawful cross-border processing.

we keep information only for as long as reasonably necessary for business operations, contract performance, dispute handling, security, fraud prevention, and legal or tax recordkeeping.

we use reasonable administrative, technical, and organizational measures to protect information. however, no website, infrastructure stack, messaging platform, or online system can be guaranteed to be perfectly secure.

subject to applicable law, you may request access to, correction of, or deletion of your information, or object to certain processing. you may also manage cookies through browser settings and choose whether to continue using optional third-party services. some requests may be limited when we need to keep records for legal, tax, security, or contract reasons.

our Services are not directed to children, and we do not knowingly collect personal information from children for the purpose of offering our commercial services.

we may update this privacy policy from time to time. the latest version will be posted on this page with the updated effective date shown above.

if you have a privacy request, support issue, or question about this policy, contact us through one of the channels below.

WhatsApp Business: +6285230522220 (opens in a new tab)

X / Twitter: @repaera (opens in a new tab)

Email: support@repaera.com