refactoring aftersales

section where the hardware industry is deeply broken for decades and beyond. fragmented warranty processes, slow repairs, and manual coordination quietly erode trust and revenue. poor post-purchase experiences put an estimated $3.8tn in global revenue at risk each year, and nearly all customers disengage after just one bad service interaction. in manufacturing alone, unplanned downtime and inefficient service models cost hundreds of billions annually, while oems lose a significant share of parts and service revenue to inefficiency and opacity.

the path forward is already visible, when aftersales is treated as infrastructure rather than overhead, it becomes a growth engine: customer loyalty increases, operational waste shrinks, and hardware businesses regain control over their post-sale lifecycle.

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we are open to manufacturers, retailers, and service networks to build interoperable solutions that reduce lock-in and speed adoption. please reach out at [email protected] to discuss and explore opportunities.